1. Shipping
Orders placed by 3PM, are generally dispatched on the same day. However, please allow 24-48 hours for dispatch and approximately 3 days to receive your product. Some orders can take up to 5-7 business days to be delivered.
2. Privacy
Your privacy is important to us. We’ve got a strict set of rules that govern what information we received & what we do with it. Rest assured, our customer is our #1 priority.
3. Cancellation policy
Cancellations can be made before the order is dispatched OR within 48 hours of placing the order, whichever is earlier. Partial cancellation/cancellation of single items from the cart after placing the order is not possible. If the order is prepaid, then your refund will be processed to your source account in 3-5 days.
4. RETURNS & REPLACEMENTS
We follow a transparent returns policy for our products bought from our online store. If you find that a particular product doesn't suit your skin type or you aren’t satisfied with the product results, please reach out to us within 7 days of using the product(s) consistently. We will call you to understand the issue better and provide further instructions. In genuine cases, we would be happy to provide you with a coupon code worth the product value that can be redeemed on your next purchase.
We will replace products only in case of the below scenarios after the same has been verified by us.
• Wrong product received.
• Damaged/tampered/leaked product received.
• Items missing from the order.
Email the images of the products delivered to you along with your order details at hello@theblendroom.com within 48 hours of the delivery. We will check if the complaint is legitimate and then send you a replacement for the same.
5. REFUNDS
Refunds will be initiated immediately for unshipped prepaid orders post cancellation and might take 3-5 workings days to reflect in your source account. Please note that Cash-on-Delivery charges and Shipping Charges (if applicable) are not refundable.
Privacy Policy
1. All online payments on theblendroom.com are processed on a world-class secure payment gateway. We do not store or have visibility into customers' netbanking information or credit/debit card details as all payments are handled by a secure 3rd party gateway with world-class security.
2. All the information provided to us by you, including sensitive personal information, is voluntary. You have the right to withdraw your consent at any time, in accordance with the terms of this User Agreement, but please note that withdrawal of consent will not be retroactive. You can access, modify, correct and eliminate the data about you which has been collected pursuant to your decision to become a user of the Website. If you update any information relating to you, we may keep a copy of the information which you originally provided to us in its archives.
3. Due to the communications standards on the Internet, when you visit the Website, we automatically receive the URL of the site from which you came and the site to which you are going when you leave. We also receive the Internet Protocol (IP) address of your computer (or the proxy server you used to access the World Wide Web), your computer operating system and type of web browser you are using, email patterns, as well as the name of your internet service provider (ISP). This information is used to analyze overall trends to help us improve our service.
4. The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by us and our service providers for the technical administration of the Website, research and development, and for administration. In the course of serving advertisements or optimizing services to you, we may allow authorized third parties to place or recognize a unique cookie on your browser. We do not store personally identifiable information in the cookies.
5. We may keep records of telephone calls received and made for making inquiries, orders or other purposes for the purpose of administration of services, research and development, quality management services and for proper administration.
6. We do not allow other companies, to serve advertisements to you. We assume no responsibility, and shall not be liable for, any damages to, or viruses that may infect your equipment on account of you access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If you are dissatisfied with the Website, your sole remedy is to discontinue using the Website. This privacy policy applies to all websites, services and mobile applications that are operated and managed by us.
7. We do not exercise control over the sites displayed as search results or links from within its services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you, for which we are not responsible or liable. Accordingly, we do not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor do we guarantee the accuracy, integrity, or quality of the information, data, text, software, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by us of the website, the website's provider, or the information on the website. We encourage you to read the privacy policies of that website.
8. We will enable you to communicate your privacy concerns to us and that we will respond to them appropriately. We do not disclose any personal information to advertisers and for other marketing and promotional purposes.